Which browser client software is OK for shopping on www.bmsbattery.com?

Firefox and Internet Explorer

When you meet any problems on surfing www.bmsbattery.com how to solve?

To clear browser history and cookies, then the problems will be solved.

Why the motor does not work?

Perhaps, you forgot to power on the controller. You need to short circuit the thin orange wire to thick red wire on 3-wire power plug to power on controller.

What is the shipping cost?

Our eshop www.bmsbattery.com can calculate shipping cost automatically before you check out.

There is no extra shipping cost, right?

It depends. If there are no battery in your cart and the parcel is not so big, the shipping cost is correct. Our website only can calculate shipping cost by weight. And some carrier don't allow to ship batteries. We will email you if we want you to pay the extra shipping cost at the shipping time. You can select to cancel your order and ask us to refund you.

Which carrier is the best for shipping battery for your country?

EUEXP is good for Portugal and otther Europe country.

CNAP is very slow recently. Please don't select CNAP. EMS is good for Russia, Ukraine, Belarus and Greece  etc.

What does the 6Km/h mean?

When you press 6Km/h button and hold it, the ebike will run at 6Km/h speed as your walking speed, and you don't have to push the bike advance since it can run with your normal walking speed.

Where can I input vouchers to get discount?

You can input vouchers on cart detail page to get discount.