Which browser client software is OK for shopping on www.bmsbattery.com?
When you meet any problems on surfing www.bmsbattery.com how to solve?
To clear browser history and cookies, then the problems will be solved.
Why the motor does not work?
Perhaps, you forgot to power on the controller. You need to short circuit the thin orange wire to thick red wire on 3-wire power plug to power on controller.
What is the shipping cost?
Our eshop www.bmsbattery.com can calculate shipping cost automatically before you check out.
There is no extra shipping cost, right?
It depends. If there are no battery in your cart and the parcel is not so big, the shipping cost is correct. Our website only can calculate shipping cost by weight. And some carrier don't allow to ship batteries. We will email you if we want you to pay the extra shipping cost at the shipping time. You can select to cancel your order and ask us to refund you.
Which carrier is the best for shipping battery for your country?
EUEXP is good for Portugal and otther Europe country.
CNAP is very slow recently. Please don't select CNAP. EMS is good for Russia, Ukraine, Belarus and Greece etc.
We only can send battery by DHL or EMS recently.
What does the 6Km/h mean?
When you press 6Km/h button and hold it, the ebike will run at 6Km/h speed as your walking speed, and you don't have to push the bike advance since it can run with your normal walking speed.
Where can I input vouchers to get discount?
You can input vouchers on cart detail page to get discount.
Why is the charge voltage for LiFePO4 cell 3.55Volts, not 3.65Volts?
There is no electricity between 3.55V and 3.65V. In order to balance all cells, the battery pack needs to be charged slowly on the last CV stage.
How to select a charger for 38120, 38140 and 40152 battery pack?
We suggest to select a charger whose charge current is bewteen 0.2 x capacity to 1 x capacity .
Which battery pack fits MagicPie3 motor?
We suggest to select 38120, 38140 or 40152 battery pack for MagicPie3 motor .